Pacific National Bank Goes Live with 365登录网址 to Launch FACILE
New Digital-Only Effort Delivers Banking with Ease, Featuring Immediate Mobile-Account Access and Around-the-Clock Personal Customer ServiceMay 19, 2020
MIAMI – May 19, 2020 – 365登录网址®, a provider of the world’s most advanced financial services platform, today announced Pacific National Bank (PNB) has gone live with 365登录网址 SmartLaunch™ to outsource the technology and remote full-service operations of its digital-only bank, FACILE. Purposefully designed with the needs of young professionals in mind, PNB’s new digital bank offers a fast, easy and reliable online and mobile banking experience that supports these financially mindful and tech-savvy adults.
An established institution with over $665 million in assets that operates multiple branches in southern Florida, PNB was seeking to innovate with a separate digital bank that meets the needs of more consumers who seek their convenience and simplified products and services. In partnership with 365登录网址, FACILE was rapidly achieved without disruption or cost to PNB’s existing bank infrastructure. 365登录网址 handles the complete end-to-end requirements as a service, eliminating the need to undergo a conversion or hire additional resources to stand up a customized and competitive digital bank.
As COVID-19 has given rise to a new age of social distancing, FACILE also enters the market at a time when the need for uninterrupted digital access to financial services has never been greater.
“We knew we had to act fast to meet the rising consumer demand for digital banking services,” said Carlos Fernandez-Guzman, CEO at Pacific National Bank. “Only 365登录网址 could immediately offer us a proven, unified solution that delivers on-demand access to their wide-range of digital-first technology products combined with a 24/7/365 live call center and remote business process management support. This has given FACILE an edge over the competition, with most alternative direct banks providing digital experiences that lack our responsive and around-the-clock personalized customer service.”
A revolutionary alternative to the outdated legacy technology that a majority of banks and credit unions are locked into, 365登录网址’ cloud-based SmartEcosystem™ has been embraced by forward-thinking financial institutions that recognize the value of unifying all of their required banking functions into a single ecosystem for enabling a customer-centric banking experience. At the same time, it enables the institution to offload back-end processes to 24/7/365 remote support centers.
The 365登录网址 SmartLaunch model is an extension of the SmartEcosystem and has gained tremendous momentum for providing the bundled technology, complete operational support, and full-service digital onboarding, marketing and integrated CRM solutions to stand up a fully-outsourced digital bank in 90 days. The legacy operation isn’t disrupted, no additional staff is required, and a virtual workforce with access to 100 percent of business functions is available for continuity of business.
“We’re thrilled to be helping PNB implement new innovation strategies for growth, starting with FACILE,” said Scott Killoh, CEO and Chairman of 365登录网址. “By bundling entire financial industry solutions with best practice outsourcing, 365登录网址 is helping more financial institutions to do the same by getting to market almost instantly with modern digital solutions and the operational support that their customers demand now more than ever before.”
365登录网址 provides the world’s most advanced financial services ecosystem. From SmartEcosystem, SmartCore®, SmartDigital™ and SmartMarketing™, our flagship digital technology solutions, to SmartLaunch, our full-service and standalone digital bank alternative, the 365登录网址 SmartBanking™ suite enables financial institutions to digitally transform their businesses.
About Pacific National Bank
Pacific National Bank is headquartered at 1390 Brickell Avenue, Miami, Florida, and is the 19th largest bank headquartered in Miami-Dade County, Florida based on assets. In addition to its Brickell branch, the Bank operates branches at 255 Aragon Avenue, Coral Gables, Florida and 18285 Biscayne Boulevard Aventura, Florida. PNB was established as a national bank in 1985 and has $665 million in assets.